Contact Us
Our Technical Team Is Ready to Answer Any Technical Questions or Assist with Orders
Getting in touch with Toner Dampproofing Supplies Ltd (Ireland) is easy! Whether you have a technical query, need help with an order, or require expert advice, our team is here to assist. You can call us, send an email, or visit our office and store in Belfast. Need directions? You’ll find our full address and a map below.
Call Our Team
+353 1 653 0775
Our Office
77 Camden Street Lower, Saint Kevin's, Dublin, D02 XE80, Ireland
Frequently Asked Questions
How can I contact technical support?
You can reach us via email at [email protected], by phone at +353 1 653 0775, or by using the contact form above. Our team is available during business hours to assist you with any queries.
What is your opening hours?
Our technical support team is available: Monday – Thursday: 08:30 am – 04:30 pm, Friday: 08:30 am – 03:30 pm and Closed on weekends and bank holidays.
How do I track my order?
Once your order has been dispatched, you’ll receive a confirmation email with tracking details. You can track your order in two ways: Enter your order number and email address on our “Track Your Order” page or use the tracking number provided in your email.
Can I change or cancel my order?
If your order has not yet been dispatched, we may be able to modify or cancel it. Please contact us as soon as possible to check if changes can be made.
What should I do if I received the wrong or damaged item?
f you receive an incorrect or damaged item, contact us immediately with: Your order number and Photos of the item. We will resolve the issue as quickly as possible.
Do you offer bulk discounts or trade accounts?
Yes! We offer trade accounts and bulk discounts for businesses and contractors. Contact us to learn more about setting up a trade account.
What is your return and refund policy?
We accept returns within 14 days of purchase, provided the item is unused and in its original packaging. Please visit our Returns & Refunds policy for full details.
Do you offer international shipping?
Yes, we currently ship internationally. If your location is outside our standard shipping area, please contact us to discuss delivery options.
How long does delivery take?
Standard delivery: Approximately 2 business days from the dispatch date.
Next-day and express shipping: Available at checkout for urgent orders.
How can I get technical advice about your products?
Our team is happy to provide expert technical advice! You can: Call us at +353 1 653 0775, Email us at [email protected] or Visit our Help Centre for product guides, FAQs, and expert tips.
What do I do if I entered an incorrect shipping address?
If you entered the wrong shipping address, we recommend you call us immediately at +353 1 653 0775. As we aim to dispatch orders within 24 hours, the sooner you notify us, the better.
Will my items come in one package?
We always aim to ship all items together, but depending on the size and shape of your order, this may not always be possible. However, we use one courier service, so even if your order is shipped in multiple packages, they will arrive together.