1.0 – Website Visitors: The personal information we collect about you and how we use it

1.1 – You can visit and browse our website without providing your name or contact details.

1.2 – Our server logs capture details of your operating system, browser software, IP address and URL, including the date and time of your visit.

1.3 – We use cookies to analyse how our site is used by visitors and to provide some of the functionality – see our cookies policy (insert cookies) for more information.

1.4 – You may choose to provide your contact details (name, address, business, job title, email address, telephone number) if you do any of these things:

• Buy or return things in store
• Use our click and collect or delivery services
• Shop online
• Sign up for news and offers
• Request a brochure or make an enquiry
• Enter a competition

2.0 – Customers: The personal information we collect about you and how we use it

If you purchase products or services from us, we may use your personal information in the following ways.

2.1 – Enquiries and Information:

• Answer your questions or provide you with information you have requested
• Keep track of sales and enquiries
• Keep you informed about our products and services
• Notify you about important changes or developments to our site or services
• Provide a more personalised experience by showing you the most relevant products and offers online, and sending you the most relevant information about our products and services

2.2 – Orders and Account Management:

• Process your order
• Help with any questions if you have started an order but not completed it
• Arrange visits to your home (e.g. to carry out a survey or installation)
• Manage deliveries, returns and refunds
• Manage your account, including carrying out identity checks (if applicable)
• Manage your credit account (if applicable) including carrying out credit checks

2.3 – Customer Relationship:

• Monitor how our customers transact with us in store and online, for example by checking who has redeemed vouchers or bought our products, website or other facility
• Contact you for your views on our products and services via the following third parties:
• Publish trends and/or to improve usefulness and content of our website
• Track activity on our site to provide a more personalised online experience and to send you the most relevant information about our products and services
• Link with social media sites and services, for example, for advertising purposes
• Market research purposes, by tracking activity on our site or in store (on an anonymous basis) to identify trends and/or to improve usefulness and content
• Measure the effectiveness of our marketing campaigns using email analytics to track emails sent, how many were opened and whether links were followed
• Email you via a third party to invite you to complete any uncompleted purchase via our website.
• you can unsubscribe from receiving such messages at any time

2.4 – Other:

• for product liability purposes
• to deal with enquiries and complaints
• for claims management and insurance purposes
• for general record keeping purposes

3.0 – Understanding Our Customers

3.1 – We want to understand the shopping patterns of our customers, how customers select the products and services they ultimately buy, which apps and technology customers prefer to use, and how successful our advertising and promotional campaigns have been. We may use a number of different techniques to do this:

• We never see or store your payment card details. We do use a unique encrypted token that can tell the same payment card is used in different places (in store or online). This helps us build a complete picture of all the things people buy from Toner Dampproofing Supplies Ltd.
• We monitor which customers redeem vouchers using a code that makes the offer personal to you When you order goods in store to be delivered, we will ask for your marketing choices as we would like to send you information about other products and services that may be of interest. We may also link your in-store order details with your online account information and your shopping patterns on our website and mobile app so we have a complete picture of all the things you buy from Toner Dampproofing Supplies Ltd.
• We use email analytics to measure the effectiveness of our marketing campaigns. Marketing emails contain a pixel which tracks how many emails were sent, how many were opened, whether emails were forwarded and whether links in the email were followed
• We may monitor other websites you visit and the goods and services you look for using search engines in order to provide you with information about products and services from Toner Dampproofing Supplies Ltd which are most relevant to you.
• We may connect with social media sites so that we can better target our advertising while you are using these services and improve the relevance of what you see

3.2 – We also use cookies to track online activity. You can find out more about this in our Cookies Policy. The information collected by cookies does not in itself identify a visitor to our site but if you are a customer or account holder we may be able to identify you from both sets of information combined.

4.0 – How your information is accessed within Toner Dampproofing Supplies Ltd

4.1 – Toner Dampproofing Supplies Ltd is part of the Toner Damp Proofing Group. The Group uses centralised finance, supplier and customer management systems. Your information may be accessed by others in the company for administrative and analytical purposes. However, you will not receive marketing from other companies unless you have agreed to that.

5.0 – Keeping You Informed

5.1 – If you sign up to receive updates or have bought or enquired about our products or services, we may use the information we collect to let you know about our other products and services which may be of interest to you and to keep you updated with information about promotional offers and what is coming soon.

5.2 – If you leave items in your shopping basket on our website without completing a purchase, we may send you an email to follow up and ask if you need any help with your order.

5.3 – We review the products and services you buy and we also analyse your use of our website and the searches you make on this and other websites. We use this information to tailor the marketing you receive from us so it is as relevant as possible. This may include serving you with adverts on social media and other third party websites. If you agree, we may pass your information to suppliers and manufacturers who are interested in getting in touch with you about their products and services, including other companies in the Toner Damp Proofing Group.

5.4 – You can opt out of receiving marketing communications from us at any time by contacting our customer services team through one of the options on our “contact us” page or, if you have an online account with us, you can update your marketing choices on your account.

6.0 – Call Recording and CCTV

6.1 – Some telephone calls may be recorded or monitored, for example calls to our customer services teams.

6.2 – Call recording and monitoring may be carried out for the following purposes:

• Training and quality control
• As evidence of conversations
• For the prevention or detection of crime (e.g. fraudulent claims)

6.3 – We operate CCTV systems in our stores and car parks for the security of both customers and colleagues, so your image may be recorded on these systems during your visit. Your car number plate may also be recorded to manage parking restrictions.

7.0 – Retention

7.1 – We will retain your personal information for as long as needed for the legitimate business purposes described above.

7.2 – If you are a visitor to the website, we will retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so.

7.3 – If you make a one-off purchase, we normally keep records of the transaction for 7 years.

7.4 – If you are an account customer or a supplier, we normally keep records for 7 years after the closure of your account or the last purchase or sale you made. In all cases, this is for accounting, tax and product liability purposes.

7.5 – Your information may be retained for longer than this if there are valid legal grounds for us to do so, for example if required by law or court order, or as needed to defend or pursue legal claims.

8.0 – Working with Service Providers

8.1 – We engage service providers to run our website and IT systems, to help us administer accounts, to conduct credit checks and fraud screening, and to handle marketing campaigns.

8.2 – We work with a large number of suppliers who provide products and delivery services to us.

8.3 – We will only provide these companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.

8.4 – Whenever we share personal information about our customers or visitors to our website with our service providers, we will put in place contracts which require the service provider to protect the information and keep it secure.

9.0 – Other Disclosures

9.1 – Your information may be shared within the Toner Damp Proofing Group for account management (including credit accounts), analysis and reporting.

9.2 – Your personal data may be disclosed to the following third parties for the purposes described below:

• tax, customs and excise authorities
• regulators, courts and the police
• fraud screening agencies
• central and local government
• insurance companies
• other professional advisors

9.3 – We may also disclose your personal information if we believe that the disclosure is necessary to enforce or apply our terms and conditions or otherwise protect and defend our rights, property or the safety of our customers and other users of the website.

9.4 – We may disclose and/or transfer your personal information in connection with a reorganisation of all or part of our business, if the majority of our shares are bought by another company or if we transfer all or some of our assets to another company.

10.0 – Transferring information to other countries

10.1 – Some of the companies who provide services to us may be located outside the United Kingdom or Ireland.

10.2 – We use IT software providers who are located in United States of America, for example. As a result, your personal information may be transferred outside the UK. We will ensure that those service providers comply with any legal requirements that apply to the transfer of personal information outside the UK.

10.3 – We require the service provider to sign the approved European Commission Standard Contractual Clauses for the transfer of personal data to third countries.

11.0 – Security

11.1 – We are committed to safeguarding the personal information you provide to Toner Dampproofing Supplies Ltd.

11.2 – We use appropriate measures to protect the information that you submit through our website and the information we collect and store about our customers.

11.3 – Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it.

11.4 – Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of information you submit via our website and any transmission is at your own risk.

11.5 – Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal data against loss, theft and unauthorised use, access or modification.

11.6 – If you have created an account or registered to use any online services, your account details may be password protected.

11.7 – It is your responsibility to keep your password confidential and to sign out once you have finished browsing.

12.0 – Changes to this policy

12.1 – This privacy policy was last updated in March 2023. Any changes to this privacy policy will be posted here. Please refer back to this page regularly.

13.0 – Links to other websites

13.1 – Links may be provided on our website to other websites that are not operated by us.

13.2 – If you use these links, you will leave our website.

13.3 – You should note that we are not responsible for the contents of any third party website.

13.4 – External sites will have their own privacy policies which you should read carefully.

14.0a – Your Rights

14.1a – Marketing – If you have an online account you can access, update and correct your personal information – including your marketing choices – using the account management facilities.

14.2a – You can opt out of receiving marketing at any time by using the unsubscribe option in the message or by contacting our customer service team (Contact Us).

14.3a – You can opt out of postal and telephone marketing by contacting us using the contact us link on the website.

14.5a – If you prefer not to receive marketing which is tailored to suit your customer profile, please contact our customer service team (Contact Us).

14.6a – You will still receive generic marketing unless you opt out of receiving marketing entirely.

14.7a – If you opt out of receiving marketing emails from Toner Dampproofing Supplies Ltd, you will no longer receive any of the tracking pixels that are associated with them.

14.8a – You can find out more about how to disable Email Analytics in our Cookies Policy (add cookies link).

14.1b – Access and Correction

14.1b – If you would like to correct or update any of your other personal information, or if you would like a copy of the personal information we hold, please contact the Toner Dampproofing Supplies Ltd Data Protection Officer at the address below.

14.2b – We may need to ask for proof of your identity before we can respond to your request.

14.3b – We are committed to ensuring that all customers can exercise their data privacy rights without barriers.

14.4b – If you require any reasonable adjustments to be made in order to access and/or receive your personal data in a way which meets your individual needs, please inform us either in an email or over the phone and we will work with you to carry out your request in the most suitable way possible.

14.1c – Other Rights

14.2c – You may also have the following rights in relation to your personal information:

• in certain circumstances, the right to restrict or object to the processing of your personal information (including profiling), or request that your personal information is deleted
• where you have provided personal information voluntarily, or otherwise consented to its use, the right to withdraw your consent
• in certain circumstances, the right to receive a copy of the personal information which you have provided to us, in a structured, commonly used and machine-readable format or to request that we transfer that information to another party (known as “data portability”)
• the right to complain to a Data Protection Authority (see further below)

15.0 – Contact Toner Dampproofing Supplies Ltd

15.1 – If you have a query about our privacy policy or wish to exercise your rights, please contact the companies Data Protection Officer by writing to them at:

Toner Dampproofing Supplies Ltd

Data Protection Officer

Unit 20A Work West Enterprise Centre

301 Glen Road

Belfast

BT11 8BU

Or emailing them at:

[email protected] (marking emails for the attention of the Data Protection Officer)

15.2 – If you are not satisfied with our use of your personal information or our response to any request made by you in relation to your personal information, you have a right to make a complaint to the Information Commissioner: https://ico.org.uk/

16.0 – Legal Basis for Processing

16.1 – Some of the information we collect is provided by you voluntarily (and therefore with your permission). (Example when you sign up to join a mailing list or submit a query).

16.2 – If you purchase items from us, or if you supply products or services to us, most of the information we collect is necessary so that we can fulfil the contract between us.

16.3 – The remainder of the information is collected for our legitimate business purposes, which include:

• To keep in touch with current, past and prospective customers
• To provide online account management and related services
• To gain an understanding of how our customers interact with us so we can provide the most relevant products and services
• To monitor the use of our website and improve its facilities
• To identify suspected criminal activity and take appropriate action
• To manage our supply chain and the relationship with our suppliers
• To protect and defend our rights

16.4 – When we collect personal information from you we will indicate whether it is mandatory or voluntary – this is done on the website by using asterisks to mark mandatory fields.

Terms and Conditions Of Sale

(Toner Dampproofing Supplies Ltd, we, us, our) (Product, Products,) (Site, Sites)

1.0 – Information about Toner Dampproofing Supplies Ltd:

1.1 – This website (nohydro.co.uk) is operated by Toner Dampproofing Supplies Ltd

1.2 – Toner Dampproofing Supplies Limited is a company registered in Northern Ireland under company number NI671601 and with its registered office located at Unit 20a Work West Enterprise Centre, 301 Glen Road, Belfast, Antrim, United Kingdom, BT11 8BU

1.3 – Toner Dampproofing Supplies Ltd is owned by Toner Dampproofing Supplies Limited

2.0 – General Information

2.1 – These terms and conditions confirm the legal terms on which we will sell product(s) listed on our website and in-store.

2.2 – Our privacy policy, terms of website use, delivery information, delivery charges and cookies policy are part of these terms and conditions. Hyperlinks for terms and conditions not on this page will be provided underlined and highlighted blue.

2.3 – These terms and conditions apply to any contract between us for the sale of Products.

2.4 – Please read the terms and conditions carefully and make sure that you understand them before you place your order.

2.5 – You should also print a copy of Toner Dampproofing Supplies Ltd terms and conditions for your future reference.

2.6 – To contact Toner Dampproofing Supplies Ltd, please visit our Contact us page.

3.0 – Updates To Toner Dampproofing Supplies Ltd

3.1 – We update nohydro.co.uk all the time. We can change or remove content at any time without notice.

4.0 – Use of our Sites

4.1 – Your right to access and use of our site is subject to our terms of website use.

4.2 – You agree to use nohydro.co.uk only for lawful purposes. You must also use it in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else.

5.0 – How We Use Your Personal Information

5.1 – We will only use your personal information in accordance with our privacy policy.

6.0 – Contact From Toner Dampproofing Supplies Ltd

6.1 – You to check and amend any errors before submitting your order.

6.2 – Please take the time to read and check your order at each stage of the order process.

6.3 – After you place an order, we will send you an e-mail to confirm that we have received it (Order Acknowledgement) (If you can’t find it, check “Junk” mail). However, this does not mean that your order has been accepted by us.

6.4 – Unless you cancel your order in accordance with our cancellations, returns, refunds policy or we have contacted you to confirm that we are unable to accept your order, our acceptance of your order will occur automatically on the earlier of the date we deliver the products to you or 5 working days following the date we send our order acknowledgement e-mail. The Contract between us will only be formed at this time.

6.5 – We reserve the right to reject any order for any reason and no order will be accepted until payment is received in full for all Products and any related delivery charges.

6.6 – We reserve the right to reject or cancel an order if we suspect that you are buying product(s) to resell for your own business purposes in a manner that we consider in our sole discretion could be damaging to our brand, customer proposition or business.

6.7 – All orders are subject to Toner Dampproofing Supplies Ltd stock availability. If we are unable to supply any of the products that you have ordered we will inform you as soon as possible.

6.8 – When out-of-stock product is part of an order and we cannot contact you, we will send what product(s) we have in stock, refunding the purchase price of any unavailable product(s) where payment has already been made.

7.0 – Payment(s)

7.1 – You can pay for Products ordered on our Website by Debit or Credit Card, PayPal, Apple Pay, Google Pay or Klarna.

7.2. We accept the following cards: Visa & Mastercard credit cards and Maestro, Delta and Visa Electron debit cards.

7.3 – Payment for Products (including delivery charges) will be debited from your payment card (or other payment method where relevant) at the time of placing your order. This does not mean that your order has been accepted, if for any reason your order is not accepted or we are unable to supply the product(s) you have ordered a full refund will be issued.

7.4 – If you pay for products using PayPal, in order to confirm your identity and ensure your PayPal account is not being used without your consent, we will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. When using PayPal for a payment method, you consent to checks being made and confirm that the PayPal account being used is yours. All PayPal payments are subject to authorisation by PayPal.

7.5 – Orders on our Website or In-store, you will be required to make payment at the checkout till using the following payment methods: Cash, Visa or Mastercard credit cards and Maestro, Delta, American Express, Visa Electron debit cards, gift cards or vouchers.

8.0 – Product Pricing On Toner Dampproofing Supplies Ltd

8.1 – The prices displayed on our site are not the same as our in-store prices. However, we may offer the same or different prices for product(s) purchased from our site to those in store. Prices may be higher or lower than in our stores.

8.2 – Our stores are under no obligation to match the prices quoted on our site.

8.3 – Our site are under no obligation to match in-store prices. Online-only promotions apply to transactions made on our Sites only.

8.4 – The price you pay for your product(s) is the price displayed on our site at the time we receive your order unless stated by us.

8.5 – We take care to ensure that the prices of products on our site are correct, due to the large number of products on our site it is possible that some of them may be incorrectly priced. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing, this is not always the case.

8.6 – Pricing error is obvious and unmistakable this could reasonably have been recognised by you as a pricing error, we do not have to provide the product(s) to you at the incorrect (lower or higher) price even if we have failed to notify you that we do not accept your order within 5 working days of our sending our order acknowledgement.

8.7 – The price of all products does not includes VAT and delivery charges (Delivery Information, Delivery Charges)

9.0 Delivery

9.1 – Full details of our delivery service, delivery locations and charges.

9.2 Quoted delivery dates and times are estimates. We will try our best to meet the dates provided, however we will not be responsible if we are unable to do so. We will let you know if we cannot deliver your products within 15 days of when we receive your payment and will give you the option to either wait for the products or cancel your order and receive a full refund.

9.3 – We always recommend that you do not book fitters or tradesperson(s) until your order has been delivered and checked by you.

9.4 – We cannot be held responsible for any third-party costs or charges which you incur due to non-delivery of an order, orders that have not been checked on delivery and custom charges.

9.5 – We are not able to process orders or deliver on UK Bank Holidays, Saturdays and Sundays.

9.6 – All orders will be delivered to delivery address provided by you.

9.7 – Orders made on our website or in-store do not need to be delivered to the cardholder’s address.

9.8 – We will always try make one single delivery to you, However sometimes this is not possible, this means your delivery time may vary.

9.9 – When you place an order containing a mix of products including “Supplier Delivered” items, depending on the shipment it may not be possible to ship the product(s) in one single delivery, delivery times may vary.

9.10 – All deliveries must be received and signed for by a person over the age of 18.

9.11 – If no-one is available to take the delivery, we will leave details at the address to rearrange delivery.

9.12 – We may need to make an additional handling charge for redelivery (depending on courier).

9.13 – If no-one is available to take the redelivery we may cancel the order and refund your money, excluding any delivery charges.

9.14 – We want to ensure that everything is right with your order, so please make sure that you carefully check it on receipt and ideally notify our customer services team within 24 hours via telephone or online chat if any products are missing or damaged.

9.16 – Notifying us within 24 hours it smooths the investigation process and we can organise a redelivery, replacement or collection as appropriate.

9.17 – Due to insurance, our delivery personnel may be unable to enter private residences.

9.18 – Big and bulky deliveries may be to the kerbside of the address.

9.19 – Other deliveries will be to the ground floor doorstep of the delivery address.

9.20 – The recipient of the delivery is responsible for any additional lifting once the delivery has been completed.

9.21 – We will sometimes use pallets to deliver your order.

9.22 – Pallets are part of the product packaging and are non-returnable. You can reuse these pallets or alternatively dispose of them independently.

9.23 – We are dedicated to getting your order to you as promised and safely.

9.24 – It will be necessary to deliver most big and bulky orders on a flat bed truck fitted with a hydraulic crane.

9.25 – Safety is paramount our drivers will first do a safety check on arrival to ensure there are no issues. Unfortunately, if there are any safety or access issues we will not be able to complete the delivery and the driver’s decision is final, the drivers will not tolerate any abuse.

9.26 – Should this occur our team will discuss with you what options are available, including refunding your order.

9.27 – Risk of loss and damage in the product(s) will pass to you on the date when the product(s) are delivered or on the date on which we make our first attempt to deliver them to you.

10.0 – Returns and Refunds

10.1 – To see our returns and refunds policy, please click here.

11.0 – Liability

11.1 – Except for terms set out in our Refunds and returns policy, if any product(s) which we supply is proven to be damaged or defective we will either repair or replace the product(s) or offer a refund or on account credit.

11.2. – Where we are unable to perform our obligations under the contract due to matters outside of our control or if we supply a product(s) that are damaged or defective we will not in any circumstances accept liability for any claim to recover loss of profits or any special or indirect loss, damage or expense. Any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

11.3 – As a consumer customer you may have additional legal rights in relation to product(s) that are faulty or not as described. Nothing in these terms affects these rights.

11.4 – Advice about your legal rights is available from Citizens Advice or Trading Standards. Nothing in these terms affects these rights.

12.0 – Children

12.1 – As we are a responsible retailer and manufacture, we are aware that minors can incorrectly use some product(s).

12.2 – We do not knowingly sell to children.

12.3 – Orders may only be placed by persons aged 18 or over.

13.0 – Changes To Terms and Conditions

13.1 – We reserve the rights to make changes to our terms and conditions and changes will take effect immediately.

13.2 – You should always read the terms and conditions each time you place an order with Toner Dampproofing Supplies Ltd.

14.0 – Important Information

14.1 – Our site and its contents and any contract formed as a result of its use shall be governed by and construed in accordance with Northern Ireland law and shall be subject to the exclusive jurisdiction of the Northern Irish courts.

14.2 – If you are not satisfied with your purchase please contact our customer service support team. Please complete our contact form, or telephone us on +442890605058.

14.3 – We will try to resolve any issues that you have as quickly as possible.

15.0 – Giving Toner Dampproofing Supplies Ltd rights to your image

We love seeing how customers use our product(s) in their homes or business, it is a great way for us to inspire other people. We need you to confirm a few things before we can use your image.

By uploading your content directly on our website, or by responding to our request to use your content and including the hashtag #YesNoHydro on social media, you confirm:

15.1 – You are eighteen (18) years of age or older.

15.2 – You own all rights in and to your content, or if the content is subject to third party proprietary rights such as a homeowner, you have all necessary consents to publish the content you submit and you grant the rights, including permission from the homeowner.

15.3 – You grant Toner Dampproofing Supplies Ltd and its third party service(s) provider who provide content management services.

15.4 – We may use your image on webpages, social media platforms, store materials, printed marketing, promotional emails and advertisements and in other marketing.

15.5 – You grant Toner Dampproofing Supplies Ltd the licence to reproduce, display, distribute, combine with other materials or edit your content in any manner.

15.6 – You grant Toner Dampproofing Supplies Ltd the right to use your username, real name, image, likeness, caption, location or other identifying information in connection with any of your content.

15.7 – You understand we are under no obligation to publish your content on our website, social media accounts or other marketing.

15.8 – The content is not defamatory to Toner Dampproofing Supplies Ltd, offensive or obscene.

15.9 – We will only process your personal data in accordance with our privacy policy which can be found here.

15.10 – To the maximum extent permitted by law, in no event will Toner Dampproofing Supplies Ltd be liable for any damages, including but not limited to direct, indirect, incidental special consequential or punitive damages.

15.11 – You will indemnify, defend, and hold Toner Dampproofing Supplies Ltd harmless from and against any claims, damages, liabilities, costs in connection with the use of the content.

15.12 – If you change your mind you can simply revoke the granting of these rights set herein by sending us an email to [email protected].

15.13 – Toner Dampproofing Supplies Ltd different products for various projects. We know that our customers love to see these products being used in real life, especially when it comes to inspiring projects. If you’ve used a Toner Dampproofing Supplies Ltd product(s) in your home or project and can take a good clear photo of it, we’d love to see how it turned out.

16.0 – Text Messages and Online Communication

16.1 – Toner Dampproofing Supplies Ltd text messages and e-Mail are governed by the following terms and conditions:

16.2 – You agree Toner Dampproofing Supplies Ltd may send you text messages (including SMS and MMS) or e-Mail about any current or future products, offerings, events, promotions to any mobile phone number or e-Mail you provide and are opted in.

16.3 – Message and data rates may apply and you agree to pay the charges to your mobile provider or to have them deducted from your pre-paid balance for this service.

16.4 – Toner Dampproofing Supplies Ltd does not impose a separate fee for sending Toner Dampproofing Supplies Ltd text messages.